Why Underestimating Operational Complexity Kills More Products Than Missing Features

https://shed-wiki.win/index.php/When_Technical_Debt_Devastates_Transition_Projects:_Raj%27s_Story

When a Startup's Prototype Crashed the Moment It Scaled: Aaron's Story Aaron had a simple premise: build a scheduling app for field technicians that would reduce manual dispatch by 40 percent. The prototype worked beautifully