Voice AI sometimes gives wrong answers because it mishears or guesses too soon....

https://bizzmarkblog.com/my-callers-claim-another-agent-promised-a-discount-how-should-the-bot-respond/

Voice AI sometimes gives wrong answers because it mishears or guesses too soon. A simple way to catch errors is using readbacks—like repeating your order ID back to you—or confirming details only after the system gets a green light from backend APIs