Voice AI can slip up by mishearing or guessing answers, leading to mistakes...

https://holdensimpressivethoughts.lumenforgex.com/posts/what-s-a-good-way-to-confirm-the-consequence-before-canceling-a-booking

Voice AI can slip up by mishearing or guessing answers, leading to mistakes that frustrate customers. A simple way to catch errors before they reach callers is by using readbacks—having the system repeat order IDs for confirmation