Voice AI can mishear or misinterpret info, leading to wrong answers. A...

https://lanesniceblog.scriblorax.com/posts/suprmind-divergence-index-1324-turns-what-does-99.1-mean

Voice AI can mishear or misinterpret info, leading to wrong answers. A practical way to catch errors before they reach customers is using readbacks for key details like order IDs—having the AI repeat back what it heard for confirmation