Massachusetts Cannabis POS Vendor Support Evaluation Guide
https://privatebin.net/?1efe8ac1efb99241#5MxsEACLfdFdeVXW8f4a3P3U25SMiPbz7kjswxgxfAUd
Vendor support evaluation is more than a software setting. For a Massachusetts dispensary, it connects SLAs, severity, escalation, uptime, maintenance, and root cause