How a Growing SaaS Platform Collapsed During a Viral Traffic Surge

https://www.bookmark-help.win/why-clients-call-you-first-when-their-woocommerce-store-breaks-and-how-to-stop-being-the-emergency-contact

This is a detailed case study of a mid-stage software-as-a-service company that relied on cheap shared hosting until a single viral mention multiplied traffic overnight. The hosting promised "99.99% uptime backed by redundant systems