AI voice agents are changing phone support by cutting response delays and...

https://emilyscoolnews.urbanvellum.com/posts/why-outbound-ai-voice-calls-create-more-legal-and-reputational-risk

AI voice agents are changing phone support by cutting response delays and making conversations feel natural. Features like barge-in let callers speak anytime without waiting, and smooth warm transfer handoffs keep chats flowing when moving to a live agent