After testing AI platforms for years, I’ve seen real progress in customer...

https://www.beacon-bookmarks.win/ai-customer-service-tools-have-come-a-long-way-by-2026-these-platforms-now

After testing AI platforms for years, I’ve seen real progress in customer service automation. By 2026, some tools can assist agents on 70% of tickets within a week of setup—cutting resolution times and agent burnout