After 12 years in CX ops and testing top AI vendors, I see real change coming...

https://getzowie.com/blog/which-ai-technologies-are-leading-in-customer-service-automation

After 12 years in CX ops and testing top AI vendors, I see real change coming in 2026. Some platforms help agents assist customers faster, boosting productivity by 40%, but full resolutions still need a human touch